Frequently Asked Questions
We’ve gathered answers to 60+ common questions about TikTok coin top-up across 10 categories. If you still need help, contact us.
1. TikTok Coins General
What are TikTok coins?
They’re the virtual currency used to send TikTok live gifts. Creators turn gifts into diamonds and cash them out.
Are coins and jetons the same thing?
Yes. Turkish "jeton", English "coin" — same unit.
What are TikTok coins used for?
They’re used to send gifts to creators during Live streams, join challenges, and unlock premium features.
Can I transfer my coins to another platform?
No, coins only work on TikTok.
What is the minimum number of coins I can buy?
Our smallest package is 2,250 coins (47.48 USD) — detail.
Is there a maximum coin limit?
Our largest package is 43,000 coins (907 USD). For larger corporate orders, please contact support.
2. Payment & Price
What payment methods do you accept?
Credit/debit card (3D Secure) and wire transfer/EFT (158.25 USD+).
Is it safe to pay by credit card?
Yes, all payments are protected with 3D Secure. Your card details never reach us.
Payment via Papara or QR?
Coming soon.
Do prices include VAT?
Yes, all prices include VAT. No hidden fees.
Are international credit cards accepted?
Yes, Visa/MasterCard are accepted from all countries.
Why do prices change?
They update automatically based on exchange rates and supplier promotions.
Bulk purchase discount?
Extra discount for bulk orders of 17,500+ — contact support.
3. Delivery & Loading
When will the coins arrive in my account?
On average, within 5-10 minutes after payment confirmation.
My coins still haven't arrived, what should I do?
If it takes longer than 30 minutes, contact support with your order number.
Not showing in my account during loading?
Close and reopen the TikTok app. Sometimes the balance refreshes late.
I entered my username incorrectly?
Contact support quickly before payment starts — it can still be cancelled if the process hasn’t begun.
Can I load to a different account?
Yes, the username entered at checkout decides which account gets the coins.
4. Security
Is the site secure?
Yes, SSL encrypted and 3D Secure supported. Card details never reach our server.
Can they take over my account?
No, we only use your username. We never ask for your password.
Will we be asked for a password?
NEVER. Any site asking for your password is a scam.
What should I do about fraud?
Only use the bupazarim.com domain. Report any suspicious fake sites to us.
5. Refund & Invoice
Is it possible to get a refund?
Loaded digital coins are non-refundable. Details: refund policy.
I paid but the coins didn't arrive?
If they don’t arrive within 30 minutes, send a support request; the refund process will start.
Can I request an invoice?
Request a corporate e-invoice, issued the same day.
How long does a card refund take to reflect?
3-14 days, depending on bank policy.
6. Wire Transfer / EFT
Minimum wire transfer amount?
0.16 USD.
Which banks do you support?
All Turkish banks.
When is the wire transfer confirmed?
Depends on the bank’s confirmation time; typically 30 minutes - 2 hours.
7. Credit Card
Which cards are accepted?
Visa, MasterCard, Troy.
Coins after card cancellation?
Coins load when confirmation is received; if cancelled, no loading occurs.
Are foreign cards valid?
Yes.
Do you accept virtual cards?
Yes, as long as it supports 3D Secure.
8. International Use
From which countries can purchases be made?
From anywhere in the world. Credit card payments can be made without VPN.
Loading to a TikTok account in a different country?
Yes, as long as the username is correct.
Payment from Russia?
Payment with RUB currency is active.
9. Account Issues
Does my TikTok username start with @?
Yes, it must start with @ — the system checks automatically.
The system couldn't find my account?
Make sure the account is public and spelled correctly. Private or hidden accounts may not always be verified.
Loading to my banned account?
Loading to banned accounts may fail.
10. Support
Support working hours?
24/7 live chat + WhatsApp.
Email response time?
Usually within 1 hour.
How can I message on WhatsApp?
Use the live chat button at the bottom of the homepage.
Didn't find your answer?
Our 24/7 live support team is here on WhatsApp and live chat.